Privacy policy

SAZOW ("we," "us," or "our") sets out this Privacy Policy to explain how personal information is handled in our online store.

Information We Collect

When you purchase a product, contact us, or subscribe to email updates, we may collect your name, address, telephone number, email address, order details, and inquiry details.

When you use the site, information such as your IP address, device and browser information, cookies, and browsing or interaction data may also be collected automatically.

Payment information such as full credit card numbers is processed by payment providers and is not retained by us in full.

How We Use Personal Information

We use collected information for the following purposes:

  • Accepting orders, processing payments, and shipping products
  • Responding to inquiries, repairs, and retuning requests
  • Preventing fraudulent orders and operating the store securely
  • Improving the site and our services
  • Providing product or business updates to customers who have requested them
  • Complying with legal obligations

Service Providers and Disclosure

To the extent necessary to operate the store, process payments, and ship products, we may provide personal information to, or engage, Shopify, payment providers, shipping support services, and delivery carriers.

We currently use Shopify Payments and PayPal for payment processing and Ship&co for shipping support. We may also disclose information to relevant authorities when required by law or when necessary to protect rights or safety.

Use of these services may involve processing or storing personal information outside Japan.

Cookies

We use cookies for purposes such as operating the site, saving preferences, and preventing misuse. In applicable regions, you can use the cookie banner to choose whether non-essential cookies may be used.

Security and Retention

We take reasonable safeguards to prevent unauthorized access, loss, or disclosure of personal information. We retain information for as long as necessary to fulfill orders, comply with legal obligations, and serve the purposes described above.

Your Privacy Requests

If you wish to request access, correction, deletion, or restriction of use of your personal information, we will respond in accordance with applicable law. Please use our contact form.

Changes to This Policy

We may revise this policy to reflect changes in our services, practices, or applicable laws.

Effective date: July 19, 2026