Refund policy

Customer-Initiated Returns and Exchanges

If an item is not defective, we generally do not accept returns or exchanges for reasons attributable to the customer.

However, we accept returns only when the outer shipping carton remains unopened and you contact us through our contact form within 3 days of delivery. Items returned without prior notice may not be accepted.

For customer-initiated returns, the customer is responsible for return shipping. Original shipping charges, customs duties, VAT, and customs clearance fees are non-refundable.

Defective, Damaged, or Incorrect Items

If an item is defective, damaged in transit, or different from what you ordered, please contact us promptly after delivery through our contact form. We may ask for your order number and photographs showing the item and its packaging.

After reviewing the situation, we will arrange a repair, replacement, or refund at our shipping expense. If a replacement is unavailable, we will offer a repair or refund.

Items We Cannot Accept for Return

  • Items whose outer shipping carton has been opened, when the return is for reasons attributable to the customer
  • Items that have been used, processed, modified, damaged, or soiled by the customer
  • Items returned after an unreasonable period following the return request
  • Made-to-order, specification-altered, personalized, or otherwise individually produced items, except when defective, damaged, or incorrect

Order Cancellations

If you wish to cancel an order, please contact us through our contact form as soon as possible. After shipment, the return conditions above apply. Made-to-order items or items for which individual adjustment has begun may not be eligible for cancellation.

Refunds

After we receive and inspect the returned item, we will notify you by email whether the refund has been approved. Approved refunds will generally be issued to the original payment method. Processing by payment providers or financial institutions may take additional time.

Customs duties, VAT, and customs clearance fees paid outside Japan cannot be refunded by us. Please contact the relevant customs or government authority if necessary.

Contact

For questions about returns, exchanges, or refunds, please use our contact form.

Last updated: July 19, 2026